Dept of Veterans Affairs: Creating a flagship mobile app
I led Product from discovery to deployment over two years, scaled the team as it doubled in size, hired, mentored, and managed a team of 5 Senior Product Managers, and ultimately launched in the VA's first enterprise wide mobile app for iOS and Android. With a 4.8 star rating and 500,000 users in just 2 months, the app is widely beloved by veterans looking to message their healthcare providers, check their appointments, and manage their disability payments in one place.
The app has been widely recognized by federal leadership as a success and model for public service delivery, and was featured as part of President Biden's Customer Experience Executive Order
Mobile app feature workshop:
Mobile app roadmap snapshot:
Team structure & scaling workshop:
Apple Business Chat demo - US expansion: